Demonstrate designing and managing service processes, crafting the service environment

 

Demonstrate designing and managing service processes, crafting the service environment via case study analysis (SL05, CO3). 

Go to The Accra Beach Hotel: Block Booking of Capacity During a Peak Period case: 

https://www.worldscientific.com/doi/suppl/10.1142/y0024/suppl_file/y0024_Case07_free.pdf

Answer the 4 questions at the end of the case, 

Write a minimum of 2 pages, use APA 7 Format and list all your references.

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